Something I’ve noticed with all major digital workplace and intranet projects is that a lot of people focus on the important features and forget the important factors.
When people think about designing an intranet or digital workplace, there are a myriad of tools and methodologies available to help them consider the features and content they need to support. Today, most projects are getting pretty successful at looking at these things:
Content – What the site says
Features – Everything from feeds to self-service...