Navigating the digital mess is the first step toward human flow. Image generated by Michael Fürer using AI generative tools. Digital transformation has reached a tipping point. In a recent deep-dive, my colleague Christian Heraty highlighted a tragic reality in the modern workplace: Learned Helplessness . (find that article here) He describes a cycle where employees, battered by "digital friction" and clunky systems, simply give up on trying to improve their workflows. They