Stop Learned Helplessness, caused by Digital Friction @ Work
- Christian Heraty
- 6 days ago
- 1 min read
The Silent Saboteur
In the modern workplace, technology is supposed to empower us. Yet, for many employees, digital tools feel less like enablers and more like obstacles. When systems are confusing, workflows fragmented, and processes riddled with friction, employees often stop trying to optimize their experience. This isn’t laziness, it’s "learned helplessness", a psychological phenomenon that quietly erodes productivity and engagement.